Shipping and Delivery

What are your shipping charges?
All flower packages are shipped with FedEx or UPS. Standard shipping charges for delivery Tuesday through Friday are included with the price of the bouquets. A Saturday and Monday delivery incurs an additional $14.95 for all continental locations providing the address is within the FedEx Saturday pickup and delivery areas. If you would like a morning delivery, there will be an additional charge of $10.00, to ship Priority -1 Tuesday through Friday.

What days do you deliver?
Orders are delivered Monday through Saturday, unless the ship date or delivery date falls on a major holiday (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas).

What time will the bouquets arrive?
For all locations within the continental U.S., Standard Overnight shipments will usually be delivered between the normal business hours of 9:00AM to 5:00 PM on the requested delivery date.

Why can't you deliver on Sunday?
Since FedEx does not work on Sunday, we cannot have orders delivered. We always ship overnight and do not want the flowers to sit for 2 days in the gift box.

Can bouquets be delivered on the same day as ordered?
No. To ensure freshness all Kato Cut Flowers bouquets are shipped Standard Delivery with FedEx. In order to be received the next day, orders must be placed before 3 PM Eastern (Monday-Friday).

How are the bouquets protected when shipped?
Kato Cut Flowers ships every bouquet in a specially designed insulated gift box and Gel-Ice to protect the flowers from damage.

Where do you ship?
We ship orders to any physical address within the continental U.S.We cannot deliver to P.O. Boxes, APO and FPO addresses. We do deliver to Alaska and Hawaii for an added charge of $14.95. No Saturday deliveries to Hawaii presently. Saturday deliveries to Alaska are $29.95.

What happens if the recipient is not there to receive the flowers?
Kato Cut Flower shipments will be dropped off without obtaining a signature. Usually, the delivery driver will ring the bell, and if there is no answer, the box will be left somewhere safe at the delivery location. If there is no safe location, the box will be taken to the closest main shipping facility.

Can I change the date or address of my order's delivery?
If your order has not been delivered, or is not in the process of being delivered, we can change the delivery address. Please e-mail the new address information to sales@katocutflowers.com.

Is there any Sales Tax?
Sales tax (.08%) will be added to all shipments delivered within California.